There are certain positive connecting words that I use in my clinical theater that has been significant in helping patients understand the value of care and making better choices.  These are not dental terms.  They are current words that are connected to messaging value and leave patients in a safe atmosphere to feel secure with their dental choice.  This video is a story of a particular patient interaction that had a few challenges and will demonstrate the strategy I used in non-manipulation communication that led her to make the best decision for treatment.

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